Pricing Terms And Conditions
Pricing Terms And Conditions
When planning your holiday you should take into consideration extra costs that may be incurred in resort. Read on to find out more about your holiday price and what is included.
Lowest price guarantee We won't be beaten on price - guaranteed We guarantee to match the lowest available price on identical and bookable holidays in any other non Thomas Cook Group Tour Operators brochure available at your ABTA travel agent (with the exception of special offer brochures). The booking must be for a minimum of two full-fare paying passengers. Holiday price comparisons will be between the total cost for the entire travelling party including flight and accommodation supplements, but excluding insurance premiums. In order for accurate comparisons to be made, the holidays must be identical in all respects i.e. the same departure date and airport and the same accommodation (including room type and board basis). Flight timings must be directly comparable as follows: flight departing 04:00 - 12:59hr = slot 1; 13:00 - 18:59hr = slot 2; 19:00 - 03:59hr = slot 3. Holidays including Scheduled Flights, special offers, late availability prices, travel agents' offers and group booking discounts are excluded from this guarantee which relates to the full brochure price of each holiday. In cases where free children's holidays are to be included in price comparisons, we would ask you to note the following: If your booking with us includes a free child place but the alternative holiday you have located does not, the appropriate child price applicable on that alternative holiday will be taken into account in the calculation. A flight must be either a day or night flight as appropriate, and for all holiday comparisons we will require proof of availability at the claimed price at the time of booking. All claims need to be made within 14 days of the date your booking is confirmed.
Holiday Prices Prices on all the holiday pages are quoted per person and are based on the number of adults sharing as given in the accommodation description. Accommodation supplements are determined by the date the accommodation is occupied and not the departure date (unless otherwise stated). All prices shown are correct at the time our brochure is published, but we reserve the right to change our prices; prices can go up or down.
Under Occupancy Supplements Prices are usually based on a specific number of adults sharing the accommodation as stated on each price panel. If there are fewer adults sharing the accommodation than the number stated, supplements will have to be paid because fewer adults are sharing the accommodation. These supplements are called 'under occupancy' supplements and are listed at the bottom of each price panel where relevant. Unless otherwise stated, under occupancy supplements are payable per person per night. Please note that infants and children do not count towards occupancy levels. Our accommodation prices are based on at least two adults sharing. We do not always have the space to show under occupancy supplements for the single traveller for accommodation which is priced on a two adults sharing but please contact us for further information and supplements where applicable (see also 'Single Supplements' in the Accommodation section of these pages for more details).
What the price includes
Accommodation - Prices are shown per person within the price panel for each property. For hotels, the price applies to each of the two adults sharing a room. Apartment, villa and studio prices are based on the maximum number of adults sharing the accommodation and for fewer adults under-occupancy supplements usually apply - see 'Under Occupancy Supplements' above.
Meals - as described in the accommodation description.
Services of our Overseas Representatives or 24-hour assistance from our UK Duty Office.
Return Flights - from your chosen airport
Luggage Allowance - A minimum luggage allowance of 20kgs excluding infants. Additional luggage allowance may be available at a supplement payable at the time of booking. Excess baggage charges apply if you exceed the allowance shown on your tickets.
In-flight meals - An in-flight meal is included in the price of your holiday on all Thomas Cook airlines flights. If you make a 'late holiday' booking in-flight meals are not included but can be added at an extra charge at the time of booking. Please note a compulsory charge for an in-flight meal will apply if you book within 4 days of departure. Unless specifically requested and recorded seperately on your invoice, a child will receive the same meal as an adult.
Return Transport between your destination airport and accommodation in resort is included. This will be in the form of a mini bus or coach transfer unless otherwise specified in the accommodation description or confirmed on your invoice. You may find that your transfer is shared by customers from other tour operators within the Thomas Cook group. We have combined transfers in this way to ensure that you depart as swiftly and efficiently as possible. If you make a 'Late Holiday booking' a transfer is not included but can be added at an extra charge at the time of booking.
Taxes & Charges (known at the time our brochure is published) - Air passenger duty, Irish airport taxes and security charges - Prices include current government Air Passenger Duty depending on destination/class of travel. The following duty applies (subject to change): Intra EU economy rate of €3, non-economy rate of €3. Long haul economy rate € and non-economy rate of €3. - Aviation Fuel Costs known at time of booking (see Extra Charges - before booking) - Charges for extra security, aircraft insurance, aviation and other associated costs.
ATOL Protection Contribution (APC) - the price of your holiday includes the amount of currently €3 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your holiday in the unlikely event of our failure. The amount you have paid will be shown on your confirmation invoice.
And what's extra
Holiday Insurance - you MUST be insured.
Flight supplements - price panels show a basic holiday price including a flight with no flight supplement. Your chosen flight may carry a supplement see our flight pages. For more information please refer to the Flight section for details about 'Flight Supplements'.
Meal supplements - where applicable are in the accommodation descriptions and price panels.
Under-occupancy supplements - see section on 'Under Occupancy Supplements' above.
Optional excursions. Charges made by accommodation - see section 'local charges' below. Locally collected taxes (including arrival / departure taxes and entry visas where applicable).
Accommodation Deposits - in some cases on arrival at self catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.
Excess baggage on coaches and aircraft - excess baggage charges will apply if you exceed your allowance and/or you take sports equipment.
Late booking fee - a charge will apply for all bookings made within 14 days of departure. We will make arrangements for you to collect your tickets from our airport representative on arrival, or in some cases may be able to post your documentation to you, at your request. The charge will be a minimum of €20 per person but if special delivery is required the cost may be more.
Credit card charges - prices advertised apply to payment by cash or debit card. A charge will apply to payment by credit card .
Possible surcharges - see 'Surcharges - price increases after booking' section.
Local Charges At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is 'free' in our accommodation descriptions or included services/facilities in an all inclusive package, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.
- Property owners may charge guests to use sun loungers / parasols around swimming pools, this is particularly common in Greece and Cyprus.
- Daily car parking charge at some hotels/apartments.
- Entertainment and activities away from your accommodation.
- Highchairs, cots, hotel run Children's Clubs and meals for infants.
- Meals and beverages from certain restaurants and bars at your accommodation.
- Certain premium drink brands or a la carte meal options and the use of certain eateries and bars at All-Inclusive hotels.
- Safety deposit facilities, room service, mini-bar, TV/ satellite TV, telephone calls, air-conditioning and sea views.
- Facilities and equipment such as sun loungers, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment
Extra Charges Please note carefully, as we indicate underneath the price panels, prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication of this brochure and the time of travel. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices, prices can go up or down. Please therefore check carefully the total costing, including any additional charges, with us or your agent before you book.
Surcharges - price increases after booking We reserve the right to surcharge - please refer to our Booking Conditions for details
Promotional Publications On occasions, we may make special offers on holidays at properties which are featured in our brochure. These special offers may for example be made in a series of one-off or promotional publications. The special offer packages may not be identical to the packages featured in this brochure. For example, the special offer package may not include airport-resort transfers or children's club activities. The luggage allowance for special offer holidays will be 15kg per person. It is important to note that such special offers will not allow changes to be made to your booking once it has been confirmed. The deposits for special offer holidays will also be higher than stated in this brochure. For further details please contact your travel agent or us and also refer to terms and conditions that are contained in all special offer literature that is produced.