Holiday Need To Knows
Your Contract With Direct Holidays
Your booking with us constitutes a legally binding contract the terms of which are fully set out in our terms and conditions. Please ensure that you read the terms and conditions carefully before finalising your booking.
How To Book
With Direct Holidays, booking your holiday couldn't be easier or quicker. There are two ways to book:
Call Now: 0818 200 105 - Our call centre professionals can give you expert, personal service at a time that suits you.
Click On: www.directholidays.ie - The quick, easy way to check prices and availability and to book your stay. Open 24 hours a day, it has details of all our holidays and properties. To secure your booking, you will be required to agree to our booking conditions and to pay a deposit of €90.
Minimum Numbers
A minimum number of persons is required in order for any holiday in this brochure to take place. We shall assess whether the minimum numbers have been reached for your holiday and will inform you immediately in the event that they are not reached. Should this be the case, we reserve the right to cancel your holiday at any time up to four weeks prior to your scheduled departure date and to immediately refund to you all monies which you have paid to us (see clause 8 (c) Booking Conditions).
Group Reductions And Extended Durations
Please ask your travel agent to contact our reservations department or call us directly on 0818 200 105.
After You Book Your Holiday
In order to ensure that your holiday gets off to a smooth start and that you get exactly what you expected, we would ask that you carefully check the following within a few days of booking:
- All members of your party must have a valid passport and any necessary visas. The name on the passport must match the name/initial on the ticket, otherwise you may not be able to travel and insurance may be invalid.
- It is Direct Holidays policy to issue an invoice to your travel agent or to you directly as soon as the booking is made. It is important that you carefully check this invoice to ensure that all details are correct and that they correspond exactly with the details on your booking form. If for any reason you do not receive a Direct Holidays invoice, please request it from us. The sooner that we are informed of any discrepancies, the better chance we have of rectifying them. Please also ensure that you bring your Direct Holidays invoice on holiday with you as this is the only proof you have of what has been reserved for you.
- It is your responsibility to ensure that you comply with the requirements of your chosen travel insurance policy. Please ask your travel agent or insurance supplied for a copy of the policy, if one is not provided to you within a few days of booking. It is normal with most travel insurance that pre-existing illnesses must be disclosed to the insurance company at the time that the insurance is taken out. Furthermore, if after making a booking something occurs which may have a bearing on your ability to travel or which may require you to curtail or alter your holiday in any way, there will usually be an obligation on you to notify the insurance company of the increased risk as soon as you become aware of it.
Your Holiday Includes:
- Accommodation in apartments/hotels as described in the property description.
- Airport taxes and security charges.
- Transfers from the airport to your accommodation and return. This will be by coach unless a taxi transfer is pre-booked or included.
- Services of a Direct Holidays representative throughout your holiday.
Not Included In Your Holiday:
- Direct Holidays travel insurance.
- Meals unless specifically included in the property description.
- Some hotel/apartment facilities featured in this brochure are payable locally (e.g. health clubs, indoor fitness facilities, tennis, table games, cots etc.).
- Some properties charge for the use of sunloungers and parasols.
- Extra security and aviation charges.
- Excess baggage charges - airlines may charge for excess baggage including golf-clubs, wind-surfs, sailboards, bicycles, etc.
- T.O.D charge - if a holiday is booked within 2 weeks of departure, a ticket on departure (T.O.D) will be issued at the airport. This service will incur a charge of €15 per booking. This amount is subject to change and review.
- Some properties charge a breakages deposit which is refundable less the cost of any damage or loss.
Security And Aviation Charges
Since September 11th, 2001, extra security/insurance charges have been imposed upon airlines and your operators. The charges advised to us at the present time are included in the cost of your holiday. However, these charges are influences by world events and, as such, may be subject to change from time to time. Direct Holidays reserves the right to add to the cost of your holiday any extra security/insurance charges which may arise at any time prior to booking. Please therefore check carefully the total costing, including those extra charges, with us before you book.
Special Requests
As a complimentary service to our customers we forward any special request (e.g. low floor, pool view) which you make to the management of your selected accommodation. The granting of such requests is at the sole discretion of the property management and you will be advised on arrival if it has been possible to facilitate your request. We do not accept any responsibility or liability for special requests which cannot be accommodated. Such requests can only be processed if made at the time of booking and can not be processed in the case of bookings made within six weeks of departure.
Cancellation
The amount of cancellation charges payable varies in line with the period of notice given. The full scale of cancellation charges payable is set out in clause 3 of the Booking Conditions. Cancellations apply to the full holiday booking cost, i.e. the basic holiday package cost plus any supplementary costs e.g. twin centre supplements, wedding package supplements etc.
